The Terms and Conditions contained herein shall apply to any person (“Customer”) using the services of D Nex Technology Pvt. Ltd. for making Recharge payment through an online payment gateway service (“Service”) offered by Payment Gateway Service provider, through our website i.e. https://dnex.in/ Each Customer is therefore deemed to have read and accepted these Terms and Conditions.

A. Privacy Policy

D Nex Technology Pvt. Ltd.  respects and protects the privacy of the individuals that access the information and use the services provided through them. Individually identifiable information about the Customer is not willfully disclosed to any third party without first receiving the customer’s permission, as covered in this Privacy Policy.

 

B. General Terms and Conditions for Online-Payments

  1. Once the customer has accepted these Terms and Conditions, he/ she may register and avail the
  2. D Nex Technology Pvt. Ltd. Have rights, obligations, undertakings shall be subject to the laws in force in India, as well as any directives/ procedures of Government of India, and nothing contained in these Terms and Conditions shall be in derogation of D Nex Technology Pvt. Ltd. right to comply with any law enforcement agencies request or requirements relating to any customer’s use of the website or information provided to or gathered by us with respect to such use. Each customer accepts and agrees that the provision of details of his/ her use of the

 

C. Limitation of Liability

 

  1. D Nex Technology Pvt. Ltd. has made this Service available to the customer as a matter of convenience. We expressly disclaim any claim or liability arising out of the provision of this Service. The customer agrees and acknowledges that he/she shall be solely responsible for his/ her conduct and that D Nex Technology Pvt. Ltd. reserves the right to terminate the rights to use the Service immediately with giving prior notice
  2. D Nex Technology Pvt. Ltd. and/or the Payment Service Providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, nonperformance or interruption in any such data, information or message. Under no circumstances shall the D Nex Technology Pvt. Ltd.  and/or the Payment Service Providers, its employees, directors, and its third party agents involved in processing, delivering or managing the Services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the Services or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the
  3. D Nex Technology Pvt. Ltd. and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the customer on account of:
  • the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway or Services in connection thereto; and/ or

(ii)        Any interruption or errors in the operation of the Payment Gateway.

  1. The customer shall indemnify and hold harmless the Payment Service Provider(s) and D Nex Technology Pvt. Ltd. and their respective officers, directors, agents, and employees, from any claim or demand, or actions arising out of or in connection with the utilization of the Services.
  2. The customer shall indemnify and hold harmless the Payment Service Provider(s) and D Nex Technology Pvt. Ltd. and their respective officers, directors, agents, and employees, from any claim or demand, or actions arising out of or in connection with the utilization of the Services.
  3. The Customer agrees that D Nex Technology Pvt. Ltd. or any of its employees will not be held liable by the Customer for any loss or damages arising from your use of, or reliance upon the information contained on the Website, or any failure to comply with these Terms and Conditions where such failure is due to circumstance beyond D Nex Technology Pvt. Ltd. reasonable control.

 

D. Miscellaneous Conditions:

 

  1. The customer agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that D Nex Technology Pvt. Ltd. or the Payment Service Provider(s) have no control over such
  2. Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the Customer, D Nex Technology Pvt. Ltd. does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.
  3. D Nex Technology Pvt. Ltd. the Payment Service Provider(s) and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the

 

E. Debit/Credit Card, Bank Account Details

 

  1. The customer agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the customer shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The customer further agrees and undertakes to provide correct and valid debit/credit card
  2. The customer may pay his/ her bill to D Nex Technology Pvt. Ltd. by using a debit/credit card or through online banking account. The customer warrants, agrees and confirms that when he/ she initiates a payment transaction and/or issues an online payment instruction and provides his/ her card / bank details:
  3. The customer is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;
  4. The customer is responsible to ensure that the card/ bank account details provided by him/ her are accurate;
  • The customer is responsible to ensure that sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment.

 

F. Transaction Charges

 

D Nex Technology Pvt. Ltd.  does not charge any processing fee or service charge from the customer for online payment. However, customer have to bear the necessary transaction charge plus service tax applicable for online payment of Bill. This charge will be taken by e-payment solution provider for giving this service.

 

G. Payment Gateway /Net Banking Disclaimer

 

The Service is provided in order to facilitate access to pay the bill online. D Nex Technology Pvt. Ltd. or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified in the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.

 

H. Refund and Cancellation Policy

 

  1. Refund for Charge Back Transaction: In the event there is any claim for/ of charge back by the Customer for any reason whatsoever, such Customer shall immediately approach D Nex Technology Pvt. Ltd. He/she gets the payment returned in the working 15-20 days with his/ her claim details and claim refund from D Nex Technology Pvt. Ltd.   Such refund (if any) shall be made only by D Nex Technology Pvt. Ltd. via payment gateway or by means of a demand draft or such other means as D Nex Technology Pvt. Ltd.  deems appropriate. No claims for refund/ charge back shall be made by any customer to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.
  2. In these Terms and Conditions, the term “Charge Back” shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider’s accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental
  3. Refund for fraudulent/duplicate transaction(s): The Customer shall directly contact D Nex Technology Pvt. Ltd. for any fraudulent transaction(s) on account of misuse of Card/ Bank details by a fraudulent individual/party and such issues shall be suitably addressed by D Nex Technology alone in line with their policies and rules.
  1. Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the Customer shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
  • In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter contact D Nex Technology Pvt. Ltd. via e-mail or any other mode of contact as provided by D Nex Technology Pvt. Ltd.  to confirm
  • In case the Bank Account is not debited, the Customer may initiate a fresh transaction to make

 

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